Some travel agents are salary, but the vast majority of them are just commission based. What does that mean? If an agent doesn’t book something, he/she doesn’t make money.
Many travel agents provide their services for free with the expectation that they will book the travel arrangements and make commission on it. Unlike popular belief, travel agents are paid on the back end of the deal and it does not cost a person more to use their services. In that sense, it’s a win-win situation. The client gets to use the expert advice of the agent for free and the agent gets business.
Sadly, yesterday I was brought to tears by a client. After days of hard work researching, narrowing down the details of the client’s trip, and multiple revisions, I call the client to finalize the deal, and he says: “I have bad news. My wife already booked it elsewhere”. I tried to have the client re-book the travel with me or transfer it, but to no avail. I realized that my feelings and whether or not I could pay my bills this month or feed my family was not of his concern. Travel agents have feelings too.